Privacy Policy

Last updated: January 1, 2026

Mirax (operated at mirax-canada.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it. By using our website, you agree to the practices described here. If you don't agree, please stop using the site.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation across Canada, including the requirements set out by iGaming Ontario for players in Ontario.

1. Who We Are

Mirax is an online casino platform serving Canadian players at mirax-canada.com. When this policy refers to 'we', 'us', or 'our', it means Mirax and its operating entities. If you have questions about this policy, contact us at [email protected].

2. Information We Collect

We collect personal information in a few different ways. Some of it you give us directly. Some of it we collect automatically when you use the site.

Information you provide directly includes:

• Your full name, date of birth, and home address
• Email address and phone number
• Government-issued ID documents for identity verification
• Payment information, including credit card details or e-wallet account data
• Any communications you send to our support team

Information we collect automatically includes:

• Your IP address and approximate location
• Device type, browser, and operating system
• Pages visited, time spent on site, and gameplay activity
• Cookie and tracking data (see our Cookie Policy for full details)

3. Why We Collect Your Information

We don't collect information just to have it. Every piece of data we hold serves a specific purpose:

• To verify your identity and confirm you meet the legal age requirement (18+)
• To process deposits, withdrawals, and other financial transactions
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations under Canadian law
• To detect and prevent fraud, cheating, or other prohibited activity
• To provide customer support and respond to your questions
• To send you promotional offers and updates, where you've given us permission to do so
• To meet our legal and regulatory obligations, including those imposed by iGaming Ontario

4. Legal Basis for Processing

Under PIPEDA, we process your personal information with your consent, or where processing is necessary to fulfil a contract with you, to comply with a legal obligation, or to protect our legitimate business interests. You can withdraw consent at any time, though this may affect your ability to use certain features of the site.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it with certain third parties where necessary:

• Payment processors and banking partners who handle your transactions
• Identity verification and KYC service providers
• Regulatory bodies, including iGaming Ontario, where required by law
• Law enforcement or government authorities if we're legally required to disclose
• Technology and hosting providers who help us run the platform

All third parties we work with are required to handle your data securely and only for the purposes we specify.

6. Data Retention

We keep your personal information for as long as your account is active and for a period after that as required by law. Canadian AML regulations generally require us to retain certain records for a minimum of five years. When data is no longer needed, we delete or anonymise it securely.

7. Your Rights

As a Canadian resident, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and withdraw consent for certain types of processing. You can also ask us to delete your account and associated data, subject to our legal retention obligations.

To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.

8. Data Security

We use industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your information. No system is 100% foolproof, but we take every reasonable step to keep your data safe.

9. Children's Privacy

Mirax is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has registered an account, we will close it immediately and delete all associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page with a new 'last updated' date. If the changes are significant, we'll notify you by email or through a notice on the site.

For questions or concerns about your privacy, contact us at [email protected].

Gambling should be fun. Play responsibly. If you need help, visit the Responsible Gambling Council at responsiblegambling.org or call ConnexOntario at 1-866-531-2600.